Finally, a support solution customized around you, your business needs,& budget.
Security system providers will present various service and support plan options for your security system. Depending on how they are presented, these plans can be confusing when trying to understand what is, and what is not, included. This is especially true with newly installed systems where unclear standard warranty conditions may apply. Typically, these packaged service agreements are pre-canned and many lack features important to your business. More often, the true value is not accomplished as the plan presented to you, contains irrelevant, expensive services that your organization can self-perform or does not prioritize as essential.
At ivelah, we believe a “perfect service” strategy is achieved when we
understand, and adhere to your exact requirements and what you consider as important.
The answers to your questions will define the type of plan you need.
Additional suggestions are provided in the download below. Because Perfect Service is possible.
To overcome blurred lines of responsibility that can occur with a flat pack maintenance agreement, ivelah insists on new and fresh principles for system support strategies. By circumventing the notion of a pre-packaged and cost exaggerated proposal we are able to establish a purposeful service baseline that is unique to our customer’s project.
Every customer operates with an individual set of business ideals, budget, and very specific requirements which are carefully considered when preparing each ivelah support plan. We also ensure satisfaction by incorporating any unique equipment warranty parameters, deployment criteria, and conditions.
Ivelah collaborates with the customer to develop a unique set of relevant services, and engage in service that is transparent and understood. This results in a suite of cost-conscious deliverables that we both embrace.