Inoperative security systems will negatively impact workflow and production. Security Standards will mandate proven and reliable technologies:
Security Standards will facilitate the convenience of fault troubleshooting to be achieved remotely. ivelah ensures designs have the appropriate components allowing us to remotely diagnose most of the system faults and correct them without sending a technician to the site. Security Standards will describe acceptable installation practices that incorporate faster fix times and remote diagnosis.
If the fault is not able to be positively identified remotely, many possible causes are ruled out, and the responding technician can immediately focus their investigation to a hardware-specific problem. This greatly reduces down time and inconvenience to the customer.
To reduce prolonged outages, Security Standards can stipulate minimum levels of service stock for larger enterprise systems. A service stock becomes an integral part of the support function and Security Standards define quantities, restock and budgets. This stock should be kept on site so in the event of a failure, the component can be immediately replaced without requiring parts to be ordered and a return trip for the service technician. Developing consistent system installations defined in the Security Standards directive will greatly reduce the number of major system components required.